Transforming Client Operations: A Success Story

Situation

An established New England Insurance company. For more than a century and a half, the company has offered coverage for individuals, families, and businesses. They serve many Connecticut communities, including Willimantic, Mansfield, Storrs, Columbia, Colchester, Andover, Bolton, Tolland, Norwich, East Lyme, Groton, Waterford, Mystic, and New London.

Challenge

Overall, the insurer came to Cooperative Systems seeking a strategic plan to guide their IT modernization process and spend. That included upgrading, standardizing, and modernizing their IT infrastructure and systems with the goal of increasing operational efficiencies, customer satisfaction, and profitability. In addition, they wanted a solution that would complement their on-premise servers and network with a hybrid cloud platform to allow for remote work and improved ability to recover from an adverse event.  

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We began our partnership with a thorough assessment of their IT infrastructure and systems. We took notes on their technology challenges and learned more about their larger industry technology goals. After we completed the assessment, we identified their IT gaps and greatest risks, which helped us create a technology roadmap and assign priorities.
 

Solution

Initial implementation was focused on consolidating and optimizing their IT infrastructure to follow our rigorous standards, which also helped them meet regulatory compliance requirements mandated by the insurance industry.  

Lastly, we implemented a hybrid cloud solution so they would be able to continue their operations during an adverse event or when team members needed to work remotely. We walked them through the entire transition to ensure a smooth process and successful result.
 

Results

The firm’s IT environment was more effective and secure. They increased operational efficiencies enabled them to eliminate paper waste by moving them to digital files. These enhancements reduced labor-intensive tasks so they could respond more quickly to clients, which led to an increase in customer satisfaction. The cloud enabled them to continue business operations during an adverse event. All of these IT improvements helped them increase their profitability.