FAQs
Have Questions? We’ve Got Answers.
FAQS
Whether you’re exploring managed IT services for the first time or fine-tuning your technology strategy, our FAQ section is here to help. Discover how we work, what sets us apart, and why so many businesses trust us to keep them secure, productive, and ready for what’s next.
An MSP remotely manages your company’s IT infrastructure and end-user systems—and if they are doing it right -proactively. From cybersecurity and data backups to system monitoring and 24/7 support, MSPs keep your technology running smoothly so you can stay focused on your business.
We’re not just tech fixers—we’re business enablers. Our focus is long-term partnership, not quick “break/fix” band-aids. We align your technology with your goals, protect your operations, and help you grow.
Costs vary based on your business size, complexity, and needs, but most businesses can expect to pay around $150–$200 per user per month “All-In”. That includes comprehensive support, security, monitoring, and strategic guidance—so you always know what you’re paying for, with no surprise invoices.
Small to mid-sized businesses that see technology as a strategic advantage—not just a item to check off their lists. If you’re serious about security, stability, and scaling smart, we’ll get along great.
While our roots are in New England, we support clients across the country. That said, our local presence means faster response, in-person service when needed, and a relationship you can actually trust.
Look for responsiveness, security expertise, scalability, clear documentation, and a strategic mindset—not just a help desk. Bonus points if they offer local support and understand your industry.
By reducing downtime, protecting your assets, and aligning technology with your goals, MSPs like us help you scale faster—with fewer hiccups and better ROI.
We make the transition smooth and secure. From onboarding documentation to communication and coordination, we handle everything—without disrupting your operations.
Unfortunately, no. Today’s threats are more sophisticated than ever. Think of antivirus like a lock on your front door—necessary, but nowhere near enough to protect a modern business.
Yes! We specialize in helping businesses meet industry compliance standards—without drowning you in tech jargon.
You won’t be alone. Our response team jumps into action to isolate, contain, and recover your systems while keeping you informed every step of the way.
Yes—if you choose the right partner. A reputable MSP implements strict security protocols, access controls, and monitoring to keep your data protected 24/7.
It’s a roadmap to responsibly and strategically integrate AI into your business. From compliance and staff training to real use cases, we help you prepare for what’s next (not just what’s flashy).
No—but it will change how they work. Our approach to AI is human-first. We focus on how AI can support your team, automate repetitive tasks, and give your people more time for meaningful, strategic work.
When applied correctly, AI can streamline operations, improve customer service, forecast trends, reduce errors, and free up your team to focus on innovation instead of routine.
Great question. Automation follows set rules—think: “if this, then that.” AI goes a step further by learning from data and making decisions in more dynamic situations. We help you know when (and if) each makes sense for your business.
Not by default. Many off-the-shelf tools can introduce new vulnerabilities if not configured properly.
AI isn’t a fad—it’s a fundamental shift in how businesses operate. But we help you cut through the noise and apply it in ways that are ethical, practical, and scalable.
Nearly all of them. From manufacturers using predictive maintenance to financial firms automating fraud detection—AI can be tailored to your business goals, no matter the industry.
Absolutely. We can extend your internal team’s capabilities—offloading security, compliance, or advanced projects—so they can focus on strategic goals.
You call, we answer—day or night. Our team is on standby 24/7 for critical issues. We also put proactive systems in place to prevent most emergencies from happening in the first place.
Definitely. We secure remote work environments, manage devices, enable VPNs and cloud collaboration, and ensure employees stay protected no matter where they log in from.
It’s structured, efficient, and tailored to you. We assess your environment, document everything, align on goals, and begin supporting your users—often within 30–60 days with minimal disruption.
We’ve earned the title for over 12 years straight. Happy teams mean better service—our culture of care extends to clients, too.
Stability, experience, and dedication. Many of our team members—and many of our clients—have been with us for 10+ years, building deep, trusted relationships along the way. We invest in training, development, and culture so our people stick around—and show up for you.
Professional, but personal. Expect sharp minds, friendly humans, and zero condescension.
Personal and proactive. You’ll know our names—and we’ll know yours. Your dedicated team will check in regularly, track progress, and stay ahead of issues. It’s more like a trusted advisor than a help desk located in some windowless building 3000 miles away.
Personable, accountable, adaptable, and dedicated to success. We hold ourselves to high standards and foster a culture where both employees and clients are supported and empowered.
LET’S BUILD IT THAT WORKS FOR YOU
Your business needs future-ready IT that reduces risk and boosts productivity.