Our customers have told us that they like our approach. When we first engage with a new customer, we perform a thorough needs assessment to provide not only the best support program, but the best match for a primary on-site and remote support contact. This is a very important step and a hallmark of working with us. Every customer we support is provided a dedicated engineer for both network and desktop support and they will know your system configuration the best.
In addition, your dedicated account management team will provide non-technical assistance, help prioritize outstanding open items, and assure our technicians are always providing the best possible service. Your account management team will work closely with your technical support team to ensure uptime and identify ways to save you money and/or increase your company's end user productivity.
The entire support staff at Cooperative Systems has instant access to all your support and project activity through our custom-built web based help desk ticketing system. This system is what allows us to instantly know what is going on at all times, to track new and ongoing projects, and to accurately and fairly assess support fees.
We monitor quality assurance on a constant basis and hold weekly technical staff meetings to share and exchange ideas and new information. We also regularly train our staff to stay current on the latest technologies from our partners that we believe will most benefit our customers.
As you can see, we are passionate and dedicated to our mission of providing exceptional service and support to our customers. Our investment in our employees and in new technology solutions for our customers helps to fulfill this mission.
OUR MISSION STATEMENT
Serving as an IT partner to our clients, our mission is to provide exceptional customer service and support, create tailored and cost effective solutions, and take a consultative approach to assist them in achieving their business goals.
HOW WE ACCOMPLISH OUR MISSION
NOAH Maintenance and Support Services
- Remote Monitoring and Patch Management
- Phone and Remote Help-Desk Support
- Proactive Support
- Emergency Support
- On-Site Support
- Domain Management and Web Hosting
- Fully Managed Desktop and Network AntiVirus
- Domain and User Level Spam Control
- Managed Content Filtering Services
- Managed Firewall Services
- Business VOIP Support and Maintenance
Planning, Design, Installation, and Training Services
- Free 27 Point Network Audit for New Customers!
- Network Performance Analysis
- Telecommunications and VOIP Assessment
- Local and Wide Area Network Design
- Active Directory and Exchange
- VMWare Virtualization
- Citrix and Terminal Server
- Secure and Managed Wireless Implementations
- Novell Identity, Management, Workgroup, and Linux Solutions
The Staff
The technical support staff at Cooperative Systems is comprised of a talented team of system engineers, technical coordinators, and help desk staff who possess a broad range of experience and expertise in both technology and business. From desktops to servers, e-mail systems to databases, switches to firewalls, Cooperative Systems' support team is ready, willing, and able to provide the support and good advice you want and need.
In addition to providing company direction while we pursue new markets and opportunities, the management team at Cooperative Systems works hard every day to make sure you are satisfied with our level of service. We know that you, our customer, together with our excellent support staff will provide the fuel for our future growth. This is what motivates us to always strive in making our company better all the time and exceed your expectations.
The Story of Cooperative Systems
When Cooperative Systems opened it doors in 1993, the Pentium computer had recently been launched, Windows version 3.1 was a hot seller, Internet e-mail was virtually non-existent, and the world wide web was used only by researchers and academia. Novell NetWare commanded about 80% of the network operating system market, while organizations throughout the world started migrating their desktop PCs from DOS to the Microsoft Windows platform.
The name Cooperative Systems was born from the idea of disparate systems working together and over the years, the company promotes this philosophy in both our customer relationships and amongst our valued employees. The name underscores our belief that cooperation with our customers and a partnership in their business success is the key to our success.
As time goes on, technology evolves, and the needs of the customer change, we make the necessary adjustments. We've known since the beginning that we must constantly innovate to stay ahead of the technology curve, remain competitive, and sometimes just survive. We've used the phrase "helping humanity deal with technology", to define what we're all about. We like to think that this core belief is what gives us the ability to roll with the changes and be a great company.
